ReplyGen Review Removal Terms

Version 1.2 — Effective 2026-07-19

These Review Removal Terms ("Terms") govern ReplyGen's review removal service (the "Service") and form a binding agreement between you and Adveaux Technologies LLC ("ReplyGen", "we", "us"). By checking the acceptance box and submitting a removal request, you agree to these Terms.

1. What the Service is

You identify Google reviews you believe violate Google's content policies. Our team analyzes each review, reports it through Google's available channels, and escalates where appropriate. All removal decisions are made solely by Google.

2. Success-based billing

There is no charge to submit a request. You authorize us to save a payment card and to charge the quoted fee for a review only after we confirm that the review no longer appears on your Google Business Profile ("Successful Removal"). If a card charge fails, you agree to pay an invoice for the same amount within 7 days.

3. No guarantee of removal or permanence

Removal is not guaranteed, and no specific timeframe is guaranteed. Many cases are resolved within a few days, and most within approximately 7–10 days, though some take longer — all timing and decisions rest solely with Google. A Successful Removal is also not guaranteed to be permanent: Google may reinstate or republish reviews at any time through its own decisions, appeals, algorithm changes, policy changes, or technical events. These actions are entirely outside our control.

4. 30-Day Removal Protection (strict reporting requirement)

If a review we successfully removed reappears on your profile, you may qualify for Removal Protection **only if you report the reappearance to us within thirty (30) days of the date the review was removed.** This 30-day window is measured from the removal date and is enforced strictly and automatically: a report submitted after the window has closed — even by a short time — is not eligible for any credit, re-filing, or courtesy, and will be treated as a new, separately-priced removal request.

You are responsible for reporting a reappearance within the window using the "Report reappearance" control in your dashboard. Where we monitor a connected Google Business Profile, we may also detect and report a reappearance automatically, but you should not rely on automatic detection; the reporting obligation is yours.

When a reappearance is validly reported within the window, we will (a) re-file the case at no additional cost, and (b) if the review has not been removed again after re-filing, issue a service credit equal to the fee you paid, applicable to any future removal request on your account. Service credits are not redeemable for cash.

5. Payments are final

Except as expressly provided in Section 4, all payments are final and non-refundable once a Successful Removal is confirmed. We may, at our sole discretion, issue refunds in individual cases; doing so does not waive this Section.

6. Your responsibilities

You represent that you are authorized to act for the business profile in question and that the information you provide is accurate. While a case is open you agree not to reply to, flag, edit, or otherwise interact with the disputed review, as doing so can interfere with the case.

7. Disclaimer of third-party actions

ReplyGen is not liable for any act, omission, suspension, penalty, ranking change, algorithm change, or policy change by Google or any other third-party platform, including the reinstatement of removed reviews, the removal of other reviews, or any effect on your business profile.

8. Limitation of liability

To the maximum extent permitted by law, ReplyGen's total liability arising out of or relating to a removal request is limited to the amount you actually paid for that specific request. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or goodwill.

9. Binding arbitration and class-action waiver

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. YOU AND REPLYGEN EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by emailing support@replygen.pro with the subject "Arbitration opt-out".

10. Electronic dealings

You consent to transact electronically. Your checkbox acceptance constitutes your electronic signature under the U.S. ESIGN Act and applicable state law, and you agree that records of your acceptance (including timestamp, IP address, and the version of these Terms) may be used as evidence of this agreement.

11. General

These Terms are governed by the laws of the State of Wyoming, excluding conflict-of-law rules. If any provision is found unenforceable, the remainder stays in effect. We may update these Terms prospectively; the version you accepted governs requests submitted under it.

Questions: support@replygen.pro